Privacy Policy

The protection of your personal data is our highest priority. In this Privacy Policy, we inform you about how we collect, process, and protect data when you use our platform. Our data processing practices are in accordance with the General Data Protection Regulation (GDPR) and the applicable Austrian Data Protection Act (DSG).

Categories of Processed Data

Identity and Contact Data

This includes information you provide to us during registration or contact, such as name, date of birth (for age verification), and email address. This data is essential to provide you with our personalized services and to ensure that you are authorized to use them.

Technical Usage and Device Data

We automatically collect data about your device and your usage behavior. This includes IP address, browser type, operating system, referring sources, and date and time of access. This information helps us ensure the technical stability and security of the systems and prevent misuse.

Transaction and Communication Data

If you use payment services or communicate with our support, we store transaction details (without full credit card data) and correspondence logs to efficiently process inquiries and maintain legal evidence.

Legal Basis for Processing

The processing of your data is carried out exclusively on the basis of clearly defined legal grounds in accordance with Article 6 GDPR:

H4: Contract Fulfillment

For the provision of the services you requested and for the management of your user account on our platform.

H4: Legitimate Interest

For improving our service quality, conducting market analyses, preventing fraud, and ensuring IT security.

H4: Legal Obligation

For compliance with tax, commercial, or regulatory requirements, particularly in the areas of youth protection and identity verification.

H4: Consent

If you have given us explicit consent for specific purposes, such as receiving newsletters or marketing promotions.

Use of Data

We use the collected information for the following purposes:

Management and security of your user account on the platform.
Performing analyses to optimize the user interface and game offerings.
Answering customer inquiries via our support channels.
Personalization of content and offers based on your interests.
Detection and prevention of abusive activities or cyber-attacks.

Data Storage and Retention Periods

We store personal data only for as long as it is necessary for the fulfillment of the above-mentioned purposes or as required by statutory retention periods (e.g., according to the Austrian Federal Tax Code). After the purpose ceases to exist or the deadlines expire, the data is routinely deleted or permanently anonymized so that no personal reference can be established.

Disclosure of Data to Third Parties

Your data will only be transmitted to third parties if this is necessary for contract fulfillment (e.g., to payment service providers or IT infrastructure partners), if we are legally obliged to do so, or if you have explicitly consented. We carefully select our service providers and contractually bind them to strict data protection standards to guarantee a high level of protection.

International Data Transfers

Should data be transferred to countries outside the European Economic Area (EEA), we ensure that an adequate level of data protection is guaranteed by standard contractual clauses of the EU Commission or comparable guarantees. We regularly review the adequacy of the protective measures in the respective third country.

Data Security

We employ modern technical and organizational security measures (TOMs) to protect your data against accidental or deliberate manipulation, loss, destruction, or access by unauthorized persons. Our security measures are continuously improved in line with technological developments. However, we point out that no transmission over the internet can be absolutely secure.

Your Rights as a Data Subject

According to the GDPR, you have the following rights:

Right to information about your data stored with us.
Right to rectification of inaccurate or incomplete data.
Right to erasure ("right to be forgotten"), provided there are no legal retention obligations.
Right to restriction of processing under certain conditions.
Right to data portability in a common, machine-readable format.
Right to object to processing based on legitimate interest.

To exercise these rights, please contact us by email at [email protected].

Updates

This Privacy Policy may be updated to reflect changes in our practices or legal requirements. We will inform you of significant changes on our website or by sending you a message.